Troubleshooting3 min readUpdated 2026-04-30
DVLA vehicle checks and common issues
How DVLA proof appears and what to check when vehicle lookups fail.
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Vehicle enquiry
DVLA vehicle lookup can confirm make, fuel, colour, year, tax, and MOT dates against the registration.
Vehicle profiles show whether fleet-entered values align with the latest DVLA response.
Driver data is separate
DVLA Access to Driver Data is a separate signup and credential process. It remains visible in the product checklist but is deferred until credentials are available.
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Troubleshooting
Fix document upload problems
What to check if uploads fail, previews do not open, or a file appears to be missing.
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Use the vehicle profile
Understand the vehicle cockpit, date cards, documents, work, evidence, and exports.
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Add a vehicle and driver
Create core fleet records and link them together with an active assignment.
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