Upload documents and evidence
Attach documents at account, vehicle, driver, or record level with inheritance where it helps.
Pick the right level
Use account-level documents for evidence that applies to the whole customer, such as fleet insurance.
Use vehicle or driver level documents when the evidence belongs to one record. Record-level attachments belong to events such as PCNs, incidents, PMI, or repairs.
How inheritance works
Account documents can surface inside vehicle and driver profiles when they are relevant to the selected account.
Profile export packs include attached documents and related evidence so a customer can review one joined-up record.
Related guides
Keep going
Troubleshooting
Fix document upload problems
What to check if uploads fail, previews do not open, or a file appears to be missing.
Open guideFleet
Use the driver profile and portal
Driver records, documents, convictions, checks, assigned vehicles, and self-service tasks.
Open guideGetting Started
Sign in and complete MFA
How users enter Greenarc Keys and complete authenticator-app verification.
Open guide